Frequently asked questions

It is advised to contact your health fund provider prior to your admission to confirm your eligibility, level of cover and liability for excesses, co-payments or other out of pocket costs.

No, you will receive separate accounts from your Doctor, Physician, Surgeon and Anaesthetist. If applicable, you may also receive accounts for allied health services, radiology, pathology, pharmacy and ambulance fees.

Please contact our Reception team prior to admission for an estimate of fees and charges. It is impossible to foresee all circumstances that may affect your account; therefore, this estimate is an approximation only. You will be required to pay the estimated costs of your hospitalisation prior to, or on admission.

You will be required to provide evidence of acceptance of your claim (including claim number, contact person and other relevant details). An approval letter from the Third Party is required to be produced. Where approval has been given, your account will be forwarded to the Third Party for payment. If your claim has not been accepted (or is not yet determined) your account will be treated as uninsured and you will be responsible for payment of the estimated costs. Once approved, you are fully covered for theatre costs and accommodation on the Inpatient Ward in a single or shared room. It does not automatically follow that you will receive approval for a period of hospitalisation even though you may have been covered under the same claim for previous visits. Each hospitalisation must be approved by the Third Party.