Governance

Strategic Plan

The hospital's 2022 - 2025 Strategic Plan includes the aspirations to achieve our vision Your health, your choice and our mission Providing life-long, exceptional health care when you need it. The hospital’s definition of success over the next 10 years is:

We are the hospital of choice for patients, staff and clinicians in our region;
We create exceptional career moments and opportunities for our workforce;
We deliver outstanding patient outcomes;
Profitable and sustainable outcomes reflect focused investment.

View the strategic plan here

Your rights are important

At Mildura Health Private Hospital, patient empowerment and active participation in healthcare decisions are paramount. We deeply respect each individual's right to make informed choices that impact their well-being. Through open communication and transparent information-sharing, we strive to provide a supportive environment where patients are well-informed about their medical conditions, treatment options, and potential risks and benefits. Our patient-centred approach ensures that patients are active partners in their healthcare journey, enabling them to make confident decisions that align with their values and preferences. We advocate for patient autonomy and seek to collaborate with families, caregivers, and advocates to ensure that everyone involved is engaged and informed throughout the decision-making process. Upholding this commitment is central to our mission in delivering exceptional care and achieving positive healthcare outcomes for each patient who entrusts us with their health. If you are unable to make your own decisions, we will ensure that your interests are the focus of any decision that affects you. MHPH, your Doctor and other health care professionals will work with you and your family to ensure that, at all times, your rights will be respected, adhering to the Australian Charter of Heath Care Rights. At Mildura Health Private Hospital, we fully uphold the principles outlined in the Australian Charter of Healthcare Rights to ensure that as a patient, you receive the highest standard of care and respect. We recognize and champion your rights, which include: Access You have the right to access timely and appropriate healthcare services, without discrimination or barriers. Safety We are committed to providing a safe and secure environment for your care, minimising risks and ensuring your well-being. Respect: Your dignity, culture, beliefs, and values will be respected throughout your healthcare journey, fostering a compassionate and understanding atmosphere. Partnership We believe in a collaborative approach, encouraging you to actively participate in decision-making and your treatment plan. Information You will receive clear and comprehensive information about your medical condition, treatment options, and any associated risks to make informed choices. Privacy Your personal and medical information will be handled with utmost confidentiality, ensuring your privacy is protected. Give Feedback We value your feedback and encourage you to share your thoughts, experiences, and suggestions, as it helps us continually improve our services. By adhering to these fundamental principles, we strive to create a patient-centered environment where your rights are safeguarded, and you receive exceptional care at every step of your healthcare journey with us.

We appreciate your feedback

Consumer feedback is a way for you the consumer to inform us of your experience with Mildura Health Private Hospital. You can share your experience with our services including suggestions for service improvement or simply to complement the team if you were happy with your episode of care.

Feedback can be directed to:
the Chief Executive Officer and/or the Director of Clinical Services,
Mildura Health Private Hospital
PO Box 751
Mildura Victoria 3502.

Or, by clicking here

We encourage you to provide us with as much detail as possible to enable a thorough assessment of your feedback e.g. name of ward/area, date, time, staff names

Meeting health standards

Accreditation is a formal process where a recognised body assesses whether a health care organisation meets a set of agreed health standards. At Mildura Health Private Hospital (MHPH) this accreditation body is Global-Mark who assesses the hospital against the National Safety and Quality Health Service (NSQHS) Standards and the International Organisation for Standardisation (ISO) - Quality Management Systems.

The NSQHS Standards are a mandatory set of standards established by the Australian Commission on Safety and Quality in Healthcare for all public and private hospitals. They provide a nationally consistent statement of the level of care consumers should be able to expect from health services. The Safety and Quality Indicator Report outlines some of MHPH's achievements in regard to the hospital's safety and quality performance.

MHPH is also accredited against the ISO 9001 - Quality Management Systems Standards which ensures that standardised levels of quality are applied across the organisation.

Clinical Care Standards

In addition to the safety and quality standards, the Commission have developed a range of clinical care standards related to specific high risk conditions, procedures and potential adverse outcomes. MHPH integrates these Clinical Care Standards into our policies and procedures.

Managing Risks and Improving Quality

At MHPH, we manage and monitor risks across many areas such as operational, financial, reputation and clinical risks. Effective risk management is vital in keeping our patients and staff safe and free from harm.

We aim to improve safety for patients and staff by minimising key risks and optimising the quality of the services we provide.

To assist with ensuring that quality management is consistently achieved in accordance with ISO 9001 and the NSQHS Standards, and to identify / determine the risks and opportunities which need to be actioned / addressed, the hospital’s risk register has been aligned with these Standards. The reporting processes of the hospital, which include but are not limited to the incident management system and audit schedule / register have also been aligned with these Standards. This enables actions and the implementation of improvement activities / processes to be easily identified, managed and evaluated.

We encourage all our staff to report all incidents using our incident reporting system so that we can monitor and track the effectiveness of our risk controls and prevent incidents occurring.

You can view our policies here