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Your experience matters

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We are committed to providing safe, respectful and high‑quality care. Your feedback: whether a compliment, concern or suggestion—helps us improve the experience for every patient, visitor and staff member.

We want to hear your feedback

Every piece of feedback is reviewed by our team and helps guide service improvements. If your feedback requires follow‑up, a member of our team will contact you as soon as possible.

You said it, we did it 

Care and Service Feedback Results

After discharge, our patients are invited to complete a confidential survey to share their experience at Mildura Health Private Hospital. This feedback helps us understand what we are doing well and where we can improve. We carefully review every response and use the results to guide service improvements, support our staff, and ensure our patients and families receive safe, high‑quality and respectful care. Your voice plays an important role in shaping the care we provide to our community.

96.70%

Recommend Mildura Health Private Hospital to their Friends and Family

98.95%

Rated the overall quality and treatment of care in Day Procedure Unit as Excellent or Good. 

95.69%

Patients strongly agreed or agreed that 'My views and concerns were listened to." in Banksia Ward

97.11%

Patients rated the nursing experience as excellent or good

*Care and Service Survey Results - September 2025 - February 2026

Escalation and support information

If you would prefer to speak to someone directly, you can contact our
Director of Clinical Services, Lisa Robertson 

Phone Number: 03 5022 2611
Email: lisar@mildpriv.com.au

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